At PRIME, we guarantee the quality and workmanship of the products we sell and want your complete satisfaction. If, for any reason, you are not satisfied with our products or services, please contact us so that we may resolve the issue to your satisfaction.
We hope that you never have to return any of our products, but if you do, here are a few things to keep in mind:
- When your order arrives, check all packages for damage or missing items.
- You will be responsible for the return shipping cost.
- We will not ship any new merchandise until all items to be exchanged are received.
- Returns must be in original condition (unwashed, unworn, clean, tags attached, undamaged) and must be received by PRIME within 30 days of your original order. We will not accept returns or exchanges after the 30-day period.